Returns & Refunds
Returns & Refunds
You have the right to cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Fragrances are sealed for hygiene reasons, so this right applies to items that remain unopened with the hygiene seal intact, as the regulations allow. Faulty items are always covered, opened or not.
Let us know within 14 days of delivery that you wish to cancel or return, from My Account → Orders or at help@perfumeo.co.uk with your order number. You do not need to give a reason.
Send the item back within 14 days of telling us, in its original packaging with the hygiene seal intact. Return postage is paid by the customer unless the item is faulty. We recommend a tracked service, and please keep your proof of postage.
We refund to your original payment method within 3 to 5 working days of receiving the return, and in any case no later than 14 days after we receive it, including any standard delivery charge you paid.
Perfumes are sealed for health and hygiene reasons. As permitted by the Consumer Contracts Regulations 2013, the right to cancel is lost once the hygiene seal is broken after delivery, so we are unable to refund fragrances that have been unsealed, sprayed or used. Items returned unsealed can only be sent back to you. This does not affect your rights if an item is faulty or not as described.
Always covered, under the Consumer Rights Act 2015, whether opened or not. Photograph the item and packaging and email help@perfumeo.co.uk. We replace or refund promptly, including your return postage.
If you wish to cancel before your order is dispatched, contact us as soon as possible at help@perfumeo.co.uk or 07356 268858 and we will do our best to catch it before it leaves the warehouse. If it has already left, simply follow the returns steps above.
